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- Under normal circumstances, we do not offer return or refund.

- All refund(s) will be credited to your member account store credit only within 1-3 working days. No cash  refund(s) are allowed.

- If you receive faulty product/s, we will replace it for you or credit your account.

- Please note that damaged goods and delivery errors must be reported within 24 hours of delivery.

- If your order has been packed and delivered incorrectly and it is not what you have been invoiced for, we will put it right for you.

- Please note that unsealed products are considered sold and are not eligible for return and/or refund.

- However, we request that the customer understands the possible hazards during delivery and as such, will not hold us liable for any damages to the items that are sustained in transit.

- Please exercise caution during packaging and delivery as the items may be affected by heat and sunlight exposure.

- Please attach the shipping receipt or document to the product/s upon the return to Good Meida or email to us.

- The customer is responsible for the condition of the product deliver back to our facilities.

- If any breakage or damage happened during the transit, the customer will bear the complete costs of the items.

** Parcels returned to us before any acknowledgement/approval will not be entertained.

If you have any queries or comments, please drop us an email at [email protected]