RETURN / REFUND POLICY
- Under normal circumstances, we do not offer return or refund.
- All refund(s) will be credited to your member account store credit only within 1-3 working days. No cash refund(s) are allowed.
- If you receive faulty product/s, we will replace it for you or credit your account.
- Please note that damaged goods and delivery errors must be reported within 24 hours of delivery.
- If your order has been packed and delivered incorrectly and it is not what you have been invoiced for, we will put it right for you.
- Please note that unsealed products are considered sold and are not eligible for return and/or refund.
- However, we request that the customer understands the possible hazards during delivery and as such, will not hold us liable for any damages to the items that are sustained in transit.
- Please exercise caution during packaging and delivery as the items may be affected by heat and sunlight exposure.
- Please attach the shipping receipt or document to the product/s upon the return to Good Meida or email to us.
- The customer is responsible for the condition of the product deliver back to our facilities.
- If any breakage or damage happened during the transit, the customer will bear the complete costs of the items.
** Parcels returned to us before any acknowledgement/approval will not be entertained.
If you have any queries or comments, please drop us an email at [email protected]